![]() ![]() There are some areas of FK (8-21), KA (27-28) and PA (20-80) postcodes that are also outside of our standard delivery area. Our standard delivery service covers most of England, Wales, and southern Scotland, but does not cover Jersy, the Isle of Man, the Isle of Wight, nor post code areas AB, DD, KY, HS, IV, KW, PH and ZE in northern Scotland. Please contact us to discuss this option prior to purchase. If you live within a few miles of the location of the furniture indicated on the product page we may be able to incorporate delivery into our local service. Please note that proof of purchase and identity will be required when collecting items that were purchased online. Address and contact details for each of our locations can also be found on our 'Stores' page. To help everything go smoothly, please let us know ahead of time if you are planning to collect your furniture, so that we can make sure it's readily accessible for you. ![]() ![]() Many items are available to collect during normal business hours, from the specific location shown on the product page. These products are marked as "Band 0" on the product page please get in touch to talk about the specifics of an item like this before making a purchase - you won't be able to select a delivery option at checkout if your order contains one of these items! These might be particularly large or heavy items, or may require some skilled assembly. We sometimes have items that require more specific handling on delivery. If you are unsure what is best for your situation, then please call or drop us an email before making a purchase, we'll be happy to help figure things out. Delivery to a block of flats can only be made to a ground floor foyer as standard. If there is no one available to assist in this way then a two man delivery - which may be selected at checkout - may be a better option for you. Our standard courier service involves a single person delivery team who may need help with larger items to move them from the van to a ground floor room of your choice. This may delay shipping your order a little. If you purchase multiple items from different locations we will usually group your whole order together at one of our locations before despatching with the courier, so that you only have to recieve a single delivery with all of your items. Once they have been notified of your order, and an idea of their delivery schedule for your delivery area, the courier will contact you directly to arrange a suitable delivery slot. Delivery of items may be postponed - and pieces stored - for a short period at the customers request.Īfter you make a purchase we will return your items to our workshop for checking over and packaging, and then book an appropriate courier service - this usually happens within a couple of days. We aim to deliver all pieces within three to four weeks of purchase, although delivery to some locations or those using a 2-man service may take a little longer than this on occasions. We work with specialist furniture couriers to get furniture to you in the most cost-effective, reliable manner possible, but as a small charity we are unable to absorb all of their charges into our day-to-day running costs, and so we need to pass on some of this cost. This means that when you buy from us you are are getting a piece of furniture like no other, but it also means we can't just take one off the shelf and ship it to you from a convenient central warehouse location. Almost all of the items you find on our website have been indiviudually sourced and restored at one of our workshops which are located around the country. ![]()
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